|A consumer resorted to the consumer arbitration committee for a refund, claiming that a defective product was delivered to her, after she found a cigarette stub in the truffle package which she purchased from www.ciceksepeti.com.
Following the acceptance of the consumer’s request by the consumer arbitration committee, Çiçeksepeti requested the annulment of the consumer arbitration committee’s decision. The court dismissed the case on the basis that the decision of the consumer arbitration committee is in line with the law. However, the Ministry of Justice applied to the Court of Cassation, in accordance with the Law of Civil Procedure, to appeal the decision of the court, requesting that the relevant decision be reversed for the favour of law.
In the evaluation of the 3rd Civil Chamber of the Court of Cassation within the scope of the relevant legislation, the Court has determined that:
In light of its evaluations, 3rd Civil Chamber of the Court of Appeals decided to accept the Ministry of Justice’s appeal request for the favour of law and to reverse the decision for the favour of law, without having any effect on the consequences.
You may reach the full Turkish version of the decision via the link below